Privacy Policy & Terms of Service
Last updated: January 2025
Welcome to Spreaad. This document describes the terms and conditions for the use of our AI agents platform, as well as our privacy and confidentiality policies. By using our services, you declare that you have read, understood, and accepted the terms and conditions set forth herein.
1. Use of the Platform
1.1 Service Description
Spreaad is an AI agents platform designed specifically for manufacturers. We provide intelligent automation solutions that integrate with your existing systems (ERP, CRM, Excel, and other tools) to optimize operations across logistics, inventory, sales, quality control, and other critical manufacturing processes.
1.2 Agent Implementation
Our AI agents are deployed within your manufacturing operations after a diagnosis and configuration process. We commit to protecting the privacy and confidentiality of all data processed by our agents.
1.3 System Integration
Spreaad agents connect to your existing systems and tools. We ensure secure integrations that respect your data governance policies and maintain the integrity of your operational data.
2. Agent Services
2.1 Agent Configuration
Spreaad offers customizable AI agents from our catalog or creates new agents tailored to your specific manufacturing needs. Configuration includes workflow adaptation, system integration, and performance optimization.
2.2 Service Responsibilities
Spreaad is responsible for agent functionality, system integration support, and technical maintenance. However, decisions made by agents based on your data and business rules remain under your operational control and responsibility.
3. Data Processing
3.1 Data Protection
Spreaad commits to protecting the privacy and confidentiality of all data processed, including operational data, business intelligence, and personal information of your employees and customers.
3.2 Data Usage Purposes
Personal and operational data collected may be used for:
- Agent optimization and performance improvement
- Process analysis and business intelligence
- Pattern recognition for predictive analytics
- Service personalization and customization
- Platform improvements and new feature development
- Training of mathematical models and AI systems
- Technical support and troubleshooting
3.3 No Third-Party Disclosure
Spreaad will not sell, share, or disclose personal or sensitive data to third parties, except when required by law or court order, and always under review by our legal team.
4. Data Security
4.1 Security Measures
We implement appropriate technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. This includes encryption, access controls, and regular security audits.
4.2 Regulatory Compliance
Spreaad complies with applicable data protection laws and regulations, including GDPR when applicable.
4.3 Liability Limitations
Spreaad is not responsible for unauthorized access or disclosure resulting from circumstances beyond our control, such as cyber attacks or technical failures.
5. Confidentiality Agreement (NDA)
5.1 Agreement Scope
All confidential information shared between Spreaad and clients will be treated with strict confidentiality.
5.2 Non-Disclosure
Neither party will disclose confidential information to third parties without prior written authorization, except when required by legal or judicial mandate.
5.3 Confidential Information
Confidential information includes financial data, strategic information, customer lists, product details, sales data, manufacturing processes, and any information designated as confidential by either party.
5.4 Duration
This confidentiality agreement remains in effect even after termination of the commercial relationship between Spreaad and the client.
6. Payments and Subscriptions
6.1 Service Fees
Clients will pay subscription fees according to the contracted plan (monthly, quarterly, or annual) to maintain access to Spreaad platform tools and services.
6.2 Implementation Fees
Additional fees may apply for custom agent development, advanced integrations, or specialized implementation services.
7. Service Limitations
7.1 Agent Performance
While Spreaad agents are designed for high performance and reliability, we do not guarantee 100% accuracy in all situations. Agent recommendations should be reviewed within your business context.
7.2 System Availability
We strive for maximum uptime but cannot guarantee uninterrupted service due to maintenance, updates, or circumstances beyond our control.
8. Acceptance and Modifications
8.1 Terms Acceptance
By using our services, you acknowledge that you have read, understood, and accepted these terms and conditions, as well as our privacy policy.
8.2 Modifications
Spreaad reserves the right to modify or update these terms at any time. Changes will be notified through our communication channels, and users are responsible for reviewing updates periodically.
9. Contact
9.1 Support and Inquiries
If you have questions, concerns, or comments about our terms, conditions, or privacy policies, you can contact us through our website or email: contacto@spreaad.com
9.2 Company Information
SPRD BUSINESS SAPI DE CV
Zapopan, Jalisco, Mexico
Website: spreaad.com
Email: contacto@spreaad.com